Terms and Conditions of Use

The purpose of the Site is to offer general information about the medical services, facilities, professionals and educational content of Vistar, as well as to enable contact channels for scheduling appointments, requesting information or sending comments.

The Site does not constitute an e-commerce platform nor an automated provision of medical services.

The information published on this Site, including texts, descriptions of procedures, blog articles, videos or infographics, is for informational and educational purposes only. It does not replace consultation, diagnosis or treatment by a qualified health professional.

Any symptom, condition or change in your visual health must be evaluated in person by an ophthalmologist. If you require urgent care, immediately go to the nearest medical service or contact us directly at +52 656 629 1601.

Vistar shall not be liable for medical or self-care decisions made solely based on the content of the Site, without the assessment of a professional.

By using the Site you agree to:

• Provide truthful and up-to-date information when completing any form.
• Not use the Site for unlawful, fraudulent or contrary-to-morals purposes.
• Not attempt to access without authorization restricted areas, databases or systems associated with the Site.
• Not interfere with the operation of the Site through viruses, denial-of-service attacks, massive automated scraping or similar conduct.
• Not reproduce, copy, distribute or modify the content of the Site without express written authorization from Vistar, except for uses permitted by the Mexican Federal Copyright Law.

Breach of any of these obligations may result in suspension of access and, where applicable, the corresponding legal actions.

All content on the Site —including, without limitation, texts, logos, images, photographs, videos, icons, graphic designs, user interface, source code, structure, selection and arrangement— is the property of Vistar or its licensors, and is protected by Mexican and international copyright, trademark and other applicable laws.

Trademarks, trade names and logos appearing on the Site are the property of their respective owners. Their use does not imply authorization, sponsorship or affiliation with Vistar, except where expressly stated.

The user is granted a limited, non-exclusive, revocable and non-transferable license to access the Site and consult its content personally and non-commercially. Any other use requires prior written authorization.

The Site may contain links to web pages operated by third parties, including social networks, WhatsApp platforms, Google Maps or other services. Such links are offered solely for user convenience.

Vistar does not control the content, privacy practices or conditions of those sites, and therefore assumes no responsibility for damages that may arise from their use. We recommend that you read the privacy policies and terms of each site you access from ours.

The Site is provided "as is" and "as available". Vistar makes reasonable efforts to keep information up to date and services operational, but does not warrant that the Site is free of errors, interruptions or vulnerabilities, nor that the information is complete or infallible.

To the maximum extent permitted by law, Vistar shall not be liable for direct, indirect, incidental, special or consequential damages arising from the use or inability to use the Site, including loss of data, loss of opportunity or lost profits.

The foregoing does not limit liability that by law cannot be excluded, particularly that arising from willful misconduct or gross negligence.

The processing of personal data collected through the Site is governed by our Privacy Notice, which forms an integral part of these Terms and Conditions.

Vistar may modify these Terms and Conditions at any time. Changes will take effect from their publication on the Site. The date indicated at the beginning of the document marks the last update.

Continued use of the Site after any modification implies acceptance of the updated terms.

These Terms and Conditions are governed by the laws of the United Mexican States. Any dispute related to their interpretation, execution or breach shall be submitted to the jurisdiction of the competent courts of Ciudad Juárez, Chihuahua, Mexico, with the parties waiving any other jurisdiction that may apply.

If you have questions, comments or requests related to these Terms and Conditions, you may contact us:

• Email: info@vistar.com.mx
• Phone: +52 656 629 1601
• Address: Av. Paseo Triunfo de la República 4450, Ciudad Juárez, Chihuahua, Mexico